Returns, exchanges & claims
Shipping policy
We send all consignments with PostNord or DHL and, if possible, delivery to the home or to the nearest delivery point.
When you shop at Hang Ten, you always have a 14-day right of exchange and open purchase.
If you have questions about your item or your purchase, please email us at info@hangtensurf.com then we will help you.
We follow the Swedish Consumer Agency's rules and guidelines for e-commerce.
Returns, exchanges & complaints
When you shop at Hang Ten, you always have a 14-day right of exchange and open purchase.
If you have questions about your item or your purchase, please email us at info@hangtensurf.com then we will help you.
We follow the Swedish Consumer Agency's rules and guidelines for e-commerce.
Change to another item / items
Exchange for another item is free shipping.
Write clearly on the order form that it is an exchange and put the order form in the package.
Use the DHL return shipping slip (attached to the package) and submit the return to the nearest DHL representative.
If the return label is missing from the package, send us an e-mail atinfo@hangtensurf.comthen we will help you.
Once we have received the return, we will refund the amount as soon as we can.
When changing, you place a new order in the web shop , then you will receive the new item faster and ensure that it is still in stock.
Note that the item you are returning must be in substantially unchanged condition. That is, unused and undamaged.
Return item / items
Return of product (i.e. no exchange) paid by the customer himself and deducted from the total amount with SEK 49 for admin and return costs.
Email us atinfo@hangtensurf.com with information about alead to the return.
Use the DHL return shipping slip (attached to the package) and submit the return to the nearest DHL representative.
If the return label is missing from the package, send us an e-mail atinfo@hangtensurf.comthen we will help you.
When we have received the item in return, reimbursement takes place within 5 working days. Please note that if there is a high load, return processing can take up to 14 days.
Return by post:
Visit your local Posten agent, send the item to:
Hang Ten Scandinavia
C/O Earius International AB
Hermelinsvägen 21
132 46 Saltsjö-Boo
Sweden
Returned goods must be unused and in new condition.
In all communications regarding exchanges/returns/requests, write your order number as the message subject in the email to us.
Warranty/Complaint
Any guarantees or complaints must be notified by e-mail info@hangtensurf.com before return. Returns may not be made until an agreement with Hang Ten has been made. In some cases, a photo may be enough, which means that we want to have a correspondence before the warranty case starts.
We comply with the Consumer Purchase Act and if you want to read more about which rules apply, visit www.konsumentverket.se. We will follow the General Complaints Board's recommendations in the event of a dispute.
Refund
Credit card purchases:
If you return an item that you purchased via credit card, you do not need to send an account number as the refund is made to the same account that was used for the purchase.
Packages not collected:
You have 14 days to pick up your package at the delivery point. If you do not collect the package within that time, it will be returned to us. For unclaimed packages, we deduct SEK 300 for shipping and administrative fees from the amount you will get back.