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About Hang Ten

Hang Ten about page

Founded in 1960 in California, HangTen set the standard for surfing fashion in the 60s, which later became an entire lifestyle. Hang Ten produced the first surf shorts when founder Duke Boyd convinced seamstress Doris Boeck to sew a pair of nylon shorts that would be comfortable but extremely durable to withstand the toughest waves. Doris also embroidered the iconic Hang Ten feet, which would represent the Hang Ten surfing maneuver, i.e. when you stand along the front and"hang"all ten toes outside the top of the board. Read more about how to make a Hang Ten here .

During the 70s, Hang Ten saw opportunities to expand beyond surfing and became a pioneer in new action sports and introduced lifestyle clothing to a whole new market. During the 80s and 90s, Hang Ten played a crucial role in promoting events that would lead to today's pro tours and the X Games.

the hanger

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CUSTOMER SERVICE

Do you have a question? Hopefully you will find the answer in ourFAQs .
You can also send us an e-mail:

info@hangtensurf.com

SHIPPING

Free shipping over SEK 399 within Sweden. Other countries within the EU we offer free shipping on all orders over 99 Euro/999 SEK.

PAYMENT
We accept the following payment methods:

Klarna & Shopify Payment; Visa, MasterCard, Maestro, American Express.

Paypal, ApplePay, GooglePay

RETURNS AND EXCHANGES

You can return any product from Hang Ten within 14 days of delivery. We offer free exchanges within Sweden.

Measure yourself or a product you have at home to get the right size. See the guide below for each product, measure in Centimeters (CM) per size. Example:If you measure half your waist (or full waist divided by 2) and the measure band mentions 40 cm you should pick Size Medium for the Boardshorts 15' (Icon Shorts)

HANG TEN BOARDSHORTS ICON 15' (40 cm length for Size M)

HANG TEN BOARDSHORTS 16.5' (43 cm length for Size M)

HANG TEN BOARDSHORTS 18' (47 cm length for Size M)

Hang Ten Boardshorts 18 inch size guide

HANG TEN T-SHIRTS

HANG-TEN-SIZE-GUIDE

HANG TEN HOODIES

HANG-TEN-SIZE-GUIDE

Shipping policy

We send all consignments with PostNord or DHL and, if possible, delivery to the home or to the nearest delivery point.

When you shop at Hang Ten, you always have a 14-day right of exchange and open purchase.

If you have questions about your item or your purchase, please email us at info@hangtensurf.com then we will help you.

We follow the Swedish Consumer Agency's rules and guidelines for e-commerce.

Returns, exchanges & complaints

When you shop at Hang Ten, you always have a 14-day right of exchange and open purchase.

If you have questions about your item or your purchase, please email us at info@hangtensurf.com then we will help you.

We follow the Swedish Consumer Agency's rules and guidelines for e-commerce.

Change to another item / items

Exchange for another item is free shipping. 

Write clearly on the order form that it is an exchange and put the order form in the package.

Use the DHL return shipping slip (attached to the package) and submit the return to the nearest DHL representative.

If the return label is missing from the package, send us an e-mail atinfo@hangtensurf.comthen we will help you.

Once we have received the return, we will refund the amount as soon as we can.

When changing, you place a new order in the web shop , then you will receive the new item faster and ensure that it is still in stock.

Note that the item you are returning must be in substantially unchanged condition. That is, unused and undamaged. 

Return item / items

Return of product (i.e. no exchange) paid by the customer himself and deducted from the total amount with SEK 49 for admin and return costs. 

Email us atinfo@hangtensurf.com  with information about alead to the return.

Use the DHL return shipping slip (attached to the package) and submit the return to the nearest DHL representative.

If the return label is missing from the package, send us an e-mail atinfo@hangtensurf.comthen we will help you.

When we have received the item in return, reimbursement takes place within 5 working days. Please note that if there is a high load, return processing can take up to 14 days.

Return by post:

Visit your local Posten agent, send the item to:

Hang Ten Scandinavia

C/O Earius International AB
Hermelinsvägen 21
132 46 Saltsjö-Boo

Sweden

Returned goods must be unused and in new condition.

In all communications regarding exchanges/returns/requests, write your order number as the message subject in the email to us.

Warranty/Complaint

Any guarantees or complaints must be notified by e-mail info@hangtensurf.com before return. Returns may not be made until an agreement with Hang Ten has been made. In some cases, a photo may be enough, which means that we want to have a correspondence before the warranty case starts.
We comply with the Consumer Purchase Act and if you want to read more about which rules apply, visit www.konsumentverket.se. We will follow the General Complaints Board's recommendations in the event of a dispute.

Refund

Credit card purchases:
If you return an item that you purchased via credit card, you do not need to send an account number as the refund is made to the same account that was used for the purchase.

Packages not collected:
You have 14 days to pick up your package at the delivery point. If you do not collect the package within that time, it will be returned to us. For unclaimed packages, we deduct SEK 300 for shipping and administrative fees from the amount you will get back.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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