Returns

When you shop at Hang Ten, you always have a 14-day right of exchange and open purchase.

If you have questions about your item or your purchase, please email us at info@hangtensurf.com and we will help you.

We follow the Swedish Consumer Agency's rules and guidelines for e-commerce.

Return item / items

Return of product (i.e. no exchange) is paid by the customer himself and costs SEK 79 in shipping and admin fee . Email us atinfo@hangtensurf.com  with information about alead to the return.

Use the DHL return shipping slip (attached to the package) and submit the return to the nearest DHL representative.

If the return label is missing from the package, send us an e-mail atinfo@hangtensurf.com then we will help you.

Once we have received the returned item, a refund will be made as soon as we can.

 

Returned goods must be unused and in new condition, this also applies to packaging.

In all communications regarding exchanges/returns/requests, write your order number as the message subject in the email to us.

Warranty/Complaint

Any guarantees or complaints must be notified via e-mail info@hangtensurf.com before return. Returns may not be made until agreement with Hang Ten has been made. In some cases, a photo may be enough, which means that we want to have a correspondence before the warranty case starts.
We comply with the Consumer Purchase Act and if you want to read more about which rules apply, visitwww.konsumentverket.se. We will follow the General Complaints Board's recommendations in the event of a dispute.

Refund

Credit card purchases:
If you return an item that you purchased via credit card, you do not need to send an account number as the refund is made to the same account that was used for the purchase.

Packages not collected:
You have 14 days to pick up your package at the delivery point. If you do not collect the package within that time, it will be returned to us. For unclaimed packages, we deduct SEK 300 for shipping and administrative fees from the amount you will get back.

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