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Customer Service

Should you require information or help, please contact us byemail and we will be happy to assist you.

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SHIPPING TIMES AND COSTS
  • Shipping within 1 to 5 business days
  • Purchases are delivered in a white plastic bag, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
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    PAYMENT METHODS

    Hang Ten accepts the following payment methods:

    • Klarna / Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Hang Ten features a Fast Checkout option, allowing you to securely save your credit card details so that you do not have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the websitepaypal.com.
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    EXCHANGES, RETURNS AND REFUNDS

    Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping / handling fees of original purchase is non-refundable.

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    HERE TO HELP

    Have a question? You may find an answer in our FAQs .
    But you can also e-mail us:

    info@hangtensurf.com

    SHIPPING

    Free shipping within Sweden. All other countries within the EU we offer free shipping on all orders of 99 Euro or more of eligible items across any product category qualify.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card by Klarna:Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal:Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    You can return any item purchased from Hang Ten within 14 days of the delivery date.

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    Measure yourself or a product you have at home to get the right size. See the guide below for each product, measure in Centimeters (CM) per size. Example:If you measure half your waist (or full waist divided by 2) and the measure band mentions 40 cm you should pick Size Medium for the Boardshorts 15' (Icon Shorts)

    HANG TEN BOARDSHORTS ICON 15' (40 cm length for Size M)

    HANG TEN BOARDSHORTS 16.5' (43 cm length for Size M)

    HANG TEN BOARDSHORTS 18' (47 cm length for Size M)

    Hang Ten Boardshorts 18 inch size guide

    HANG TEN T-SHIRTS

    HANG-TEN-SIZE-GUIDE

    HANG TEN HOODIES

    HANG-TEN-SIZE-GUIDE

    Returns, exchanges & complaints

    When you shop at Hang Ten, you always have a 14-day right of exchange and open purchase.

    If you have questions about your item or your purchase, please email us atinfo@hangtensurf.com then we will help you.


    We follow the Swedish Consumer Agency's rules and guidelines for e-commerce.

    Change to another item / items

    Exchange for another item is free shipping. Email us atinfo@hangtensurf.com  with information about:

    1. Reason for the change.

    2. Change to which item.

    Use the DHL return shipping slip (attached to the package) and submit the return to the nearest DHL representative.

    If the return label is missing from the package, send us an e-mail atinfo@hangtensurf.com then we will help you.

    If it is an exchange, it is free shipping, in the case of a return, shipping including admin etc. costs SEK 79 according to our delivery conditions.

    When we have received the return, we will pay back the amount as soon as we can.

    When exchanging, you place a new order in the web shop, then you will receive the new item faster and ensure that it is still in stock.

    Note that the product and also the packaging must be in essentially unchanged condition. That is, unused and undamaged.

    ATTENTION! If the price has changed on the item you intend to exchange, the price you paid at the time of ordering applies. Therefore, we do not match prices and do not refund any difference if the product you have exchanged now costs more or less.

    Return item / items

    Return of product (i.e. no exchange) is paid by the customer himself and costs SEK 79 in shipping and admin fee . Email us atinfo@hangtensurf.com  with information about alead to the return.

    Use the DHL return shipping slip (attached to the package) and submit the return to the nearest DHL representative.

    If the return label is missing from the package, send us an e-mail atinfo@hangtensurf.com then we will help you.

    Once we have received the returned item, a refund will be made as soon as we can.

    ATTENTION! It is very important that you write down a phone number that we can reach you on during the day if we have any questions regarding your return.

    Return by post:

    Visit your local Postnord agent, send the item to:

    Hang Ten

    C/O Earius International AB

    Hermelinsvägen 21
    132 46 Saltsjö-Boo

    Returned goods must be unused and in new condition.

    For all communications regarding exchanges/returns/requests, write your order number as the message subject in the email to us.

    Warranty/Complaint

    Any guarantees or complaints must be notified via email info@hangtensurf.com before return. Returns may not be made until an agreement with Hang Ten has been made. In some cases, a photo may be enough, which means that we want to have a correspondence before the warranty case starts.
    We comply with the Consumer Purchase Act and if you want to read more about which rules apply, visit www.konsumentverket.se. We will follow the General Complaints Board's recommendations in the event of a dispute.

    Refund

    Credit card purchases:
    If you return an item that you purchased via credit card, you do not need to send an account number as the refund is made to the same account that was used for the purchase.

    Packages not collected:
    You have 14 days to pick up your parcel at the delivery point. If you do not collect the package within that time, it will be returned to us. For unclaimed packages, we deduct SEK 300 for shipping and administrative fees from the amount you will get back.

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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